Shipping policy
When Will My Order Be Shipped?
Orders are typically processed and dispatched within 1–3 business days. Once your order has been shipped, the estimated delivery time will depend on the shipping option selected at checkout.
United States
- Standard: 8-12 business days ($6.99 USD or free over $110 USD)
- Express: 5-9 business days ($19.99 USD)
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to become available after the email is sent.
You can then use your tracking number to follow your shipment's progress.
Need Assistance?
If your tracking hasn't updated for a few days, don't worry. Courier tracking occasionally experiences delays, even while your parcel continues to move through the network.
If your order has exceeded the estimated delivery timeframe or you have any questions, our support team is happy to help. Simply contact us at customersupport@osakies.com and we'll get back to you as soon as possible.
Order Changes & Cancellations
Please double-check your order details before completing your purchase. Once an order has been dispatched, we're unable to modify, cancel, or intercept it while it's in transit.
If you decide the item isn't right for you after it arrives, you're welcome to return it in accordance with our 14-day Returns Policy.